What is the refund policy for Billion Connect eSIM?

At Billion Connect, refund requests are evaluated based on the following terms and conditions:

Eligible for Refund:

• Network Quality Issues: Confirmed network technical issues or persistent service outages that cannot be resolved by our support team.

Non-Refundable Situations:

• Activated Data Plans: Once the data plan has been activated or used, it is strictly non-refundable.
• Expired Plans: Plans that were not used within their designated validity period.
• Device Malfunctions: Hardware or software issues on the user's personal device that prevent eSIM usage.
• Incorrect Activation: Failure to properly follow the provided activation guide, resulting in eSIM non-functionality.
• Voluntary Deletion: Accidental or voluntary deletion of the eSIM profile from your device.
• Bypassing Technical Support: Requesting a refund without contacting customer support first, or refusing to follow the troubleshooting steps provided by our team.

If you encounter any connection issues, please contact our Customer Service Team immediately before requesting a refund so we can help you resolve the problem.