Network

Logistics

Refund

1. Can I change to another phone to use this eSIM?

No, an eSIM QR code can only be used by one phone and cannot be repeatedly scanned or installed, and the eSIM QR code will be invalid when the cellular plan is removed.

2. Why is there no path to add a cellular plan?

Please check if the phone supports eSIM function.

3. Is it possible to end the package early?

Ending your package early can be achieved by simply removing your cellular plan.

4. Is it possible to add a new package if the current package is not finished?

Yes, for new packages please go straight through the purchase process and add the appropriate cellular plan.

5. Is it possible to activate a package (add a cellular plan) outside the package destination?

It is recommended to activate the package and add a cellular plan at the package destination. If you have already added a cellular plan outside the package destination, please disable this cellular plan (do not activate it) and activate it directly when you arrive at the destination.

6. Installation prompt “Unable to Complete Cellular Plan Change”.

This message means there is a network problem, which caused the installation failure. Please try other stable network.

7. Does eSIM/SIM card have a phone number?

No, it's a data-only eSIM/SIM card without a phone number.